Refund policy

Returns & Refunds Policy — Bucks Country Bakehouse

We want you to be happy with your purchase. If something isn't right, here's how returns and refunds work.

Change of mind
You can return any unused, unopened non-perishable item (rubs, sauces, apparel and merchandise) within 30 days of receiving it for a refund or exchange. Items must be in their original condition and packaging. For change-of-mind returns, the customer is responsible for return postage costs.

For food safety reasons, perishable food items (including pies and baked goods) cannot be returned for change of mind.

Faulty, damaged or incorrect items
If your order arrives damaged, faulty, or we sent the wrong item, contact us within 7 days and we'll arrange a replacement or a full refund, including any return postage — at no cost to you.

Nothing in this policy limits your rights under Australian Consumer Law. Our goods come with guarantees that cannot be excluded, and you're entitled to a replacement or refund for a major failure.

How to make a return
1. Email us at info@buckscountrybakehouse.com with your order number and the reason for the return.
2. We'll confirm the return details and address: Bucks Country Bakehouse, 6585 Maroondah Hwy, Yarck VIC 3719.
3. Post the item back (for change-of-mind returns, postage is at your cost; we recommend a trackable service).
4. Once we receive and inspect the item, your refund will be processed to your original payment method within 5 business days.

Questions? Email info@buckscountrybakehouse.com or call the bakehouse.